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Performance Problem When Opening Customer Account Details In Receivables Manager (Doc ID 838229.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Payments - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:
Find when clicking on the details button in the customer standard form, it is taking a long time to return the details.

Steps To Reproduce:
1) On the customer standard form select customer type = Person.
2) Enter the following fields:
   - Name
   - Account number
   - Status
3) Click on the Go button
4) Under Accounts click on a Details icon. This is what takes the time.


Cause

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In this Document
Symptoms
Cause
Solution
References

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