R12: Pament Validation Error: Zero Payments Are Not Allowed by This Payment Service Request
(Doc ID 838580.1)
Last updated on MARCH 31, 2020
Applies to:Oracle Payables - Version 12.1.1 to 12.2.5 [Release 12.1 to 12.2]
Oracle Payments - Version 12.1.1 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.
When processing a Payment Process Request (PPR) using a disbursement bank account that allows Zero Payments, and the PPR contains one or more cases in which there are "offsetting-amount" invoices for a particular supplier which should result in an amount zero payment, the zero amount proposed payment unexpectedly fails Payment Validation in the Build Payments concurrent request, for the following reason:
"Error Reason: Zero payments are not allowed by this payment service request".
Other, unrelated invoices that were selected into the PPR get paid without a problem. This condition can happen on check batches and on Electronic/EDI batches.
Is there an additional setup that is required to do in order to successfully create net-to-z amount payments in a PPR, in addition to enabling "Allow Zero Payments" in the Payables Controls region of the Account Controls screen for our disbursement bank account that is to be used in the processing of the PPR?
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