Error When Trying To Add Costs To Rate Records With Non ANSI Names (Doc ID 838980.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5.03 to 5.5.05
This problem can occur on any platform.

Symptoms

-- Problem Statement:
You are able to create a rate record with non ASCII characters in its naming convention, however, when trying to edit the rate and add a new rate cost, the following error message appears:

ERROR
Unable to find group in XML

-- Steps To Reproduce:

1. Go to Contract and Rate Management > Contract Management > Rate Record > create a new rate record with a name such as "FROM_ÄÖ_LOC_H" and add a rate cost.

2. Edit the newly created rate and go to the Rate Cost tab and click on "Add A Cost".

3. The error "Unable to find group in XML" will be displayed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms