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Cannot Sync Sales Module With Outlook in SSL Environment (Doc ID 839109.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Oracle Sales for Handhelds - Version to [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.


-- Problem Statement:
On in Production:
When attempting to perform the Sync, the following error occurs:

A server error has occurred. Sync operation will be aborted. Please retry...

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Open MS Outlook and perform Synchronization
2. Error appears

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot perform the Sync Operation successfully between Outlook and Oracle


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