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Unable To Create Quote In iStore Due to Application Error (Doc ID 840020.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.
This problem can occur on any platform.


When attempting to submit a quote in iStore the following error occurs:

Application Error

The application is currently not available or an unexpected error has occurred. Please try again later.
If this message persists, please contact the system administrator.

View Source shows the following:

The issue can be reproduced at will with the following steps:
1) Login to iStore
2) Select some Items and add them to the cart
3) select Actions--Request Help
4) Press Go and a new JSP page " How can we assist you in finalizing your order? " opens
5) Fill the following details cart name, reason , comments
6) Submit Request
7) Get Application Error




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