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No LOV For Ship To Bill To Contact On So Mass Change Form (Doc ID 841349.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:
Find when user tries to do "MASS CHANGE" on all  Sales orders which are at "BOOKED" status, the values in LOV do not show ship to contact, bill to contact and shipping method.

EXPECTED BEHAVIOR
Expect the values should display in LOV of ship to contact, bill to contact and shipping method.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps for TWO scenarios.

Responsibility: HA Service Super User GUI
Scenario 1

Navigation: Order Management > Orders, Returns > Order Organizer ( to mass change all the
Sales Orders against a customer)
1. Query all the sales orders by customer
2. Tools--> Mass Change
3. Edit --> select all
4. Change the Ship To, Bill To and Shipping Method.

Navigation: Order Management > Orders, Returns > Order Organizer ( to mass change all the so
lines of a sales order)
1. Query for an order
2. Go to the lines
3. Edit--> Select All
4. Tools--> Mass Change
5. Change the Ship To, Bill To and Shipping Method.

Cause

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In this Document
Symptoms
Cause
Solution

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