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Amounts Are Showing Missing Commas In Telesales. 1,000.00 Appears Incorrectly As 1000.00 (Doc ID 842867.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle TeleSales - Version 12.0.5 and later
Information in this document applies to any platform.


Amounts are showing incorrectly in the Leads and Opportunity Tabs in Telesales.  When the ICX: Numeric Characters profile option is set to 10,000.00 the amounts are shown missing the comma.  For example: 1000.000 instead of 1,000.00. 

Steps To Reproduce:

  1. Set ICX: Numeric Characters Profile Option
    • (R) System Administrator
    • (N) Profile > System
    • Query profile option ICX: Numeric Characters
    • Set profile to 10,000.00
  2. View Number Format in Telesales
    • (R) Telesales Agent
    • (N) eBusiness Center
    • Query Customer
    • Click Lead or Opportunity Tabs
    • The Budget Amount and Line Amounts are showing as 1000.00.  It is expected that the amounts will appear as 1,000.00




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