Customer Form Error: When Trying To Create Ship To Site For A Customer, Customer Territory Flexfield Raises Error: The data that defines the flexfield on this field may be inconsistent (Doc ID 843809.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Trying to create a ship to address for a Customer and received the following error:

Error
1. The data that defines the flexfield on this field may be inconsistent. Inform your system administrator that the function: KeyFlexfieldDefinitionFactory.getStructureNumber could not find the structure definition for the flexfield specified by Application = SQLGL, Code = GL# and Structure number =

2. The key flexfield with application name Receivables (AR), name Territory Flexfield (CT#), and structure Customer Territory Flexfield (CUSTOMER_TERRITORY_FLEXFIELD) is not frozen. Please contact your system administrator.

When this error is raised, you cannot cancel out of the error or get out of the Account Site Detail screen - the only way out is to log out.
Applied Patch 8250109:R12.AR.A as per Note 816607.1 but the issue remains.

Steps to Reproduce:
Responsibility: AR Super User
Navigation: Customers > Customers

  1. Query a Customer
  2. Click Account
  3. Click Account Details
  4. Click on Site Details
  5. Click on Business Purposes, select Ship To and click Details. The error is received.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms