CRM Service Audit Table: CS_INCIDENTS_AUDIT_B
(Doc ID 845417.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 22.214.171.124 and later
Information in this document applies to any platform.
When creating or updating new Service Requests, there are rows being created in CS_INCIDENTS_AUDIT_B table.
What are the conditions under which those rows are added?
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