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CRM Service Audit Table: CS_INCIDENTS_AUDIT_B (Doc ID 845417.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


When creating or updating new Service Requests, there are rows being created in CS_INCIDENTS_AUDIT_B table.

What are the conditions under which those rows are added?


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