Preventive Maintenance Generate Service Requests and Tasks concurrent error: CONTRACT IS NOT VALID (Doc ID 846677.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 28-July-2013


Goal

On running the following sets of programs:
- Preventive Maintenance Update Unit Maintenance Plan
- Building Unit Effectivities (Preventive Maintenance)
- Preventive Maintenance Generate Service Requests and Tasks
PM task not generated automatically from PM schedule defined in contract and can see error in log file of Preventive Maintenance Generate Service Requests and Tasks:

"Effectivity ID 215130 Product Number 1694789 Serial Number 231311: Error in Service Request creation.Contract is not valid. Please check the values for the following: Service request type, inventory item, instance, account and install site. API Programming Error:
CS_ServiceRequest_Util.contracts_cross_val"



Please explain why this is occuring and what the solution is.

Solution

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