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Receive 'Not Eligible For PTO' In Self Service Timecard When Click On 'Show Accrual Balances' (Doc ID 846892.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Oracle Time and Labor - Version to [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.


When click on 'Show Accrual Balances' in the self service timecard, you receive the following error:

  'Not Eligible for PTO'

The issue can be reproduced at will with the following steps:

1. Log into Self Service Time
2. Click on Create Timecard
3. Click on Show Accrual Balances


This new PTO element was recently assigned to the employee.


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