Application Is Not Automatically Generating The Services Request For a Renew Contract
(Doc ID 846996.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Field Service - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks
The application is not generating automatically the services request scheduled in a specific contract when you run the request Preventive Maintenance Generate Service Requests and Tasks. This is happening for a renewed Contract. Last year, when it was renewed for the first time, executing the maintenance preventive program requests, these were created without problem. It is not happening now.
Effectiveness <id> Number of Product <Prod_num> Serial number: Error in creation of Request of
Service. Error of Programming of API (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Site): The value <site_id> for the parameter Ship_To Site is disabled.
The issue can be reproduced at will with the following steps:
1 For the preventive maintenance responsibility. In a specific contract, enter schedule dates to generate the service request to maintenance preventive.
2 Run the request Preventive Maintenance Generate Service Requests and Tasks.
The system is not generating the service request.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document