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Application Is Not Automatically Generating The Services Request For a Renew Contract (Doc ID 846996.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks


Symptoms

The application is not generating automatically the services request scheduled in a specific contract when you run the request Preventive Maintenance Generate Service Requests and Tasks. This is happening for a renewed Contract. Last year, when it was renewed for the first time, executing the maintenance preventive program requests, these were created without problem. It is not happening now.


Error
Effectiveness <id> Number of Product <Prod_num> Serial number: Error in creation of Request of
Service. Error of Programming of API (CS_ServiceRequest_UTIL.Validate_Bill_To_Ship_To_Site): The value  <site_id> for the parameter Ship_To Site is disabled.

The issue can be reproduced at will with the following steps:
1 For the preventive maintenance responsibility. In a specific contract, enter schedule dates to generate the service request to maintenance preventive.
2 Run the request Preventive Maintenance Generate Service Requests and Tasks.
The system is not generating the service request.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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