My Oracle Support Banner

Install Base Item Instance Not Updating With Shipped Item (Doc ID 847758.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.


After shipping a sales order, the ownership of the product does not change to customer owned.

The issue can be observed by taking the following steps:

1. Search for the item instance using the Oracle Installed Base Agent User responsibility.

2. Search for the item instance.

3. Open the transaction history. There is a record of a sales order pick transaction, but no evidence of a sales order shipment.

4. Open the Transaction Errors Processing form and search for the order number. No records appear.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.