Install Base Item Instance Not Updating With Shipped Item
(Doc ID 847758.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.
After shipping a sales order, the ownership of the product does not change to customer owned.
The issue can be observed by taking the following steps:
1. Search for the item instance using the Oracle Installed Base Agent User responsibility.
2. Search for the item instance.
3. Open the transaction history. There is a record of a sales order pick transaction, but no evidence of a sales order shipment.
4. Open the Transaction Errors Processing form and search for the order number. No records appear.
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