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Install Base Item Instance Not Updating With Shipped Item (Doc ID 847758.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

After shipping a sales order, the ownership of the product does not change to customer owned.

STEPS
The issue can be observed by taking the following steps:

1. Search for the item instance using the Oracle Installed Base Agent User responsibility.

2. Search for the item instance.

3. Open the transaction history. There is a record of a sales order pick transaction, but no evidence of a sales order shipment.

4. Open the Transaction Errors Processing form and search for the order number. No records appear.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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