Some Offers Stucked At Status 'Pending Validation'
Last updated on SEPTEMBER 02, 2016
Applies to:Oracle Trade Management - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 06-Sep-2013***
-- Problem Statement:
On 11.5.10 :
Find some LUMPSUM offers are stuck at status Pending Validation
This occured in the past when these offers where set at hold status and then re-validated.
This looks no more reproducable now on customer instance.
How to re_actfiavte them ?
Expect that status will go back from On-Hold to Active
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Oracle Trade Management User > Trade Planning > Offers > create a Lumpsum offer :
BF Lumpsum Cisco
Start Date = 24-MAY-2009
End Date = 27-MAY-2009
Bill To customer = AC Networrk
Distribution Type = Amount
Activity = Coupon
Budget = BF Fixed Budget 2008-2009
Lumpsum Amount = 2000
Status = Draft
Enter discount rules
Item Number = XXX with distribution value = 2000
Performance Dates : From 01-APR-2009 to 30-APR-2009
> Update button
> Request Approval :
Please review the information here before confirming your approval submission request.
Name: BF Lumpsum Cisco
Approval Type: Budget
Dates: 24-MAY-2009 To 27-MAY-2009
Requestor: FILLIATRE (Corporation), Mr. Benoit
Owner: FILLIATRE (Corporation), Mr. Benoit
Approval Rule: No Approval Required
> Status is now active
3. Set status at On-Hold (in LOV) > Upadte
4. Set status back to active > Apply > satus stays at Pendng validatin
NOTE : this is no more reproducible neither on customer instance neither internal instance where
it is not possible to pass from active to on-hold
-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot set back offer status to Active (from On-Hold)
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