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Contracts Created from Order Management do not Create Credit Memos When Terminated (Doc ID 848318.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Service Contracts - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

When contracts that were created from Order Management are terminated, Service Contract Main Billing does not pick them up for processing. Therefore, Credit Memos do not get generated.

Expect the Service Contracts Main Billing program to pick up the contracts for processing and for Credit Memos to be generated for a terminated contract.

Cause

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In this Document
Symptoms
Cause
Solution
References

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