Claim Is Not Canceled When Customer Pays Remaining Balance Of Invoice (Doc ID 849443.1)

Last updated on JANUARY 25, 2010

Applies to:

Oracle Receivables - Version: 12.0.4
Information in this document applies to any platform.
ARXRWMAI Receipts Workbench

Symptoms

-- Problem Statement:
1) Customer Short Pays an Invoice on a Receipt. So a Deduction is created on the same line as Receipt Application ( as opposed to on a separate Claim Investigation line).

2) Subsequently, on another receipt customer pays the remaining balance of the invoice. So now there is no balance due on the invoice

3) The Deduction created in (1) is still open.

Cause

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