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Option to disable automatic Escalation Notification sent by Escalation Manager (Doc ID 852642.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Teleservice - Version to [Release 11.5]
Information in this document applies to any platform.


Currently Notifications are sent to people (employees or customers) that are identified on the Contacts tab, and for which the Notify Check Box is selected.
The workflow process JTF_EC_WORKFLOW_PKG.START_RESC_WORKFLOW to trigger the escalation notifications is called from the Escalation Application.

When disabling the workflow process ( by making runnable flag to N or end-dating the workflow process) causes the application to give error.

The Escalation notification process should be:

How can achieve this?


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