My Oracle Support Banner

Option to disable automatic Escalation Notification sent by Escalation Manager (Doc ID 852642.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

Currently Notifications are sent to people (employees or customers) that are identified on the Contacts tab, and for which the Notify Check Box is selected.
The workflow process JTF_EC_WORKFLOW_PKG.START_RESC_WORKFLOW to trigger the escalation notifications is called from the Escalation Application.

When disabling the workflow process ( by making runnable flag to N or end-dating the workflow process) causes the application to give error.

The Escalation notification process should be:

How can achieve this?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.