Service Request Form: How Are The Addresses Fields On the Service Request Header Populated?

(Doc ID 852838.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 04-SEP-2013***



This document describes the functionality behind the Address fields on the Service Request form and how they are populated.


Q1. The Customer Address field in the Create Service Request form header cannot be changed using the LOV.

Q2. In the Create Service Request form: How the Incident Address is populated?

Q3. In the Service Request form - Contacts / Address tab:
    What are the Addresses available in the Bill To and Ship To LOVs?


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