Service Request Form: How Are The Addresses Fields On the Service Request Header Populated?

(Doc ID 852838.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2.7 [Release 11.5 to 12.2]
Information in this document applies to any platform.
CSXSRISR.fmb


Goal

This document describes the functionality behind the Address fields on the Service Request form and how they are populated.

Question 1:
    The Customer Address field in the Create Service Request form header cannot be changed using the LOV.

Question 2:
    In the Create Service Request form: How the Incident Address is populated?

Question 3:
    In the Service Request form - Contacts / Address tab:
    What are the Addresses available in the Bill To and Ship To LOVs?

Solution

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