Opened Emails Remain Marked As Unopened In Fulfillment Statistics (Doc ID 854750.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Goal

Tracking URL isn't working.  Client cannot see emails sent out and opened by his customers successfully registered as 'opened' in the 1-1 FS History -> Statistics page. They remain listed as 'unopened'.

Solution

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