In The Depot Repair 'Advance Exchange' Scenario, What Is The Impact On Install Base Serial Number (Doc ID 854842.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 15-May-2014***


Goal

In an advance Exchange scenario:
- Item A is already at Customer location.
- Item B is shipped out as part of an 'Advance Exchange' process.

How can the same Serial for Item B (same as Item A) be maintained in this scenario?

The business might not receive the (faulty) Item A back into the Inventory.

Solution

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