My Oracle Support Banner

Application Error Notification Is Received By Requestor After LOA Approval (Doc ID 855141.1)

Last updated on MARCH 18, 2024

Applies to:

Oracle Self-Service Human Resources - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to approve an absence request by manager the record does not get saved in the base tables 'PER ABSENCE ATTENDANCES'. The absence requester receives a notification from SYSADMIN with the subject.

'Application Error has occurred in your process Leave of Absence performed on Manager, Manager'

ERROR in WFSTAT LOG
HR_HR_COMMSYSERR_V4_NTF #EXCEPTION WFNTF_ROLE
3205: 'hr@mycompany.com' is not a valid role or user name.

Wf_Notification.Send(hr@mycompany.com, HRSSA, HR_EMBED_DEPT_SYSAPPLERR_MSG, WF_ENGINE.CB)
Wf_Engine_Util.Notification_Send(HRSSA, 575, 201137, HRSSA:HR_EMBED_DEPT_SYSAPPLERR_MSG)
Wf_Engine_Util.Notification(HRSSA, 575, 201137, RUN)


Steps To Reproduce:
The issue can be reproduced at will with the following steps:

Requestor Logs in to the system
1. Employee Self Service -> Absence Management -> Create Absence (Button)
2. Enters the information and click of Calculate duration
3. Clicks on next button and views the review page (One level approval to immediate manager using Reporting Hierarchy)
4. Clicks on submit

Manager Logs in to the system
1. Views the notification with request for Leave of absences.
2. Approves the request

Requester Logs in to the system
1. Receives a notification from SYSADMIN with the subject
''Application Error has occurred in your process Leave of Absence performed on Manager, Manager'

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.