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Sync E-Mails with Outlook and MS Exchange Server: Mail Message Does Not Have A Reply-To Set (Doc ID 855937.1)

Last updated on AUGUST 20, 2021

Applies to:

Oracle Sales for Handhelds - Version 12.0.4 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


-- Problem Statement:
When attempting to synchronize the E-mails between Outlook with Microsoft Exchange and Oracle, the following error occurs:

Mail message does not have a Reply-To set. Interaction has not been recorded.

What IS working
Users are able to synchronize the e-mail when they use a "pop" server e-mail account. When they use Microsoft Exchange with Outlook 2007, they get the above error message.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Execute sync process between Outlook with Microsoft Exchange and Oracle.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot synchronize emails.


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In this Document

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