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Unable to Start Workflow Mailer Service (Doc ID 856229.1)

Last updated on OCTOBER 17, 2019

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.0.6 [Release 11.5.10 to 12]
Information in this document applies to any platform.

Symptoms

When trying to start the Workflow Notification Mailer, the following error occurs:

Error:
The service container is not running.

 

Additional information:

1) Workflow Mailer Service is down (Actual: 0, Target: 1), and when trying to start it, it remains down.

2) Workflow Agent Listener Service is up and all the corresponding listeners (workflow deferred agent listener, workflow java deferred agent listener...) are up and running.

3) Debug service log (DebugSvcXXXXXX.txt) shows the following error:

[Unloading class sun.reflect.GeneratedSerializationConstructorAccessor80]
376700K->376655K(380160K), 0.6887140 secs]
Exception in thread "Cache Stats Writer" java.lang.OutOfMemoryError: Java heap
space

Cause

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In this Document
Symptoms
Cause
Solution
References

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