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R12.1.1 Service Request Form Field Level Documentation - Header Fields and Tabs (Doc ID 856371.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Oracle Teleservice - Version 12.1.1 to 12.1.1 [Release 12.1]
Information in this document applies to any platform.
FORM:CSXSRISR.FMB - Create Service Requests


This document is a supplement to the Oracle TeleService Implementation and User Guide Release 12.1.1.  It is intended for users, consultants, and support engineers who need additional details on the Service Request form fields.


This document provides information about most of the fields on the Service Request header, the Subject Tab, the Contact/Addresses Tab, the Task Tab and the Search Installed Base Form. 
The information provided includes field description, optional/required, default value, valid values, action.


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