Refund Issue: Refunding one of Multiple Prepayments Against a Sales Order Always Creates Refund Against the Highest Prepayment Amount
(Doc ID 856871.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Receivables - Version 126.96.36.199 to 188.8.131.52 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.
You have created a sales order in Order Management. You then receive multiple prepayments for the Sales order. When you need to create a refund against a particular prepayment, you find that you cannot control from which prepayment the Refund is made against, and instead the refund always picks the prepayment with the highest amount.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document