Refund Issue: Refunding one of Multiple Prepayments Against a Sales Order Always Creates Refund Against the Highest Prepayment Amount

(Doc ID 856871.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

You have created a sales order in Order Management. You then receive multiple prepayments for the Sales order. When you need to create a refund against a particular prepayment, you find that you cannot control from which prepayment the Refund is made against, and instead the refund always picks the prepayment with the highest amount.

Changes

 

Cause

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