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Customer Merge Error 'Csi.Csi_acct_merge_pkg.Csi_ip_accounts_merge' (Doc ID 858826.1)

Last updated on JULY 01, 2019

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

This datafix has been approved by development for Customer consumption 27-Apr-2012.

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When attempting to merge Customer Accounts, the following error occurs:

ERROR: CSI.CSI_ACCT_MERGE_PKG.CSI_IP_ACCOUNTS_MERGE
ARP_CMERGE_MASTER.Veto_Delete()- CRM_MERGE.CUSTOMER_PRODUCTS_MERGE : 022-For Instance XXXXXXX, you have requested to create a Preferred Party which is of HZ_PARTIES type . Installed Base supports GROUPS & TEAMS to be Preferred Parties. : User-Defined Exception

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigation: Receivables >> Customers >> Account Merge
2. Enter 'From' and 'To' Account Numbers, click on 'Delete After Merge' checkbox
3. Select the Site Numbers to be moved to the new Account
4. Click on the 'Merge' button
5. View the completed batch and observe the error message

Changes

 

Cause

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