Price List No Longer Appears in the List of Values in a Service Agreement (Doc ID 859458.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.
FORM:OKSAUDET.FMB - Service Contracts Authoring
FORM:QPXPRLST.FMB - QP_PRICE_LIST_LISTINGS_OBS

Symptoms

In the Service Contract authoring form, the list of values for a Price List in a Service Agreement does not include entries that had been available in the past.

Other symptoms may include:

Steps to reproduce:

1.  Go to (R) Service Contracts Manager (N) Contract Administration > Launchpad.
2.  Create a new Service Agreement.
3.  Open the Pricing / Billing tab.
4.  Select the list of values for 'Price List'
- the price list that was available in the past no longer appears in the list of values.

 

Cause

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