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Preventive Maintenance: Set Request For Supervisor Report Shows Error "The new status Cancelled is illegal." (Doc ID 859713.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to run the concurrent program Preventive Maintenance (PM) 'Set Request for Supervisor' is completing with 'Warning'.
Then the view output file is showing error message for some Task Numbers.

When checking these tasks into the Service Request (SR) forms, the SR seems to be having updated properly and do not display any errors.

Error:
Task <task_number>has encountered error: Error calling Task Manager API.
Scheduler error: UPDATE_TASK_ASSIGNMENT. Return status: E.
Error1: The new status Cancelled is illegal. Possible statuses are:
         Interrupted
         Cancelled by Customer
         Assigned
         AutoReject
        Terminated
        Cancelled by User,
error2: &ERROR2,
error3: &ERROR3,
error4: &ERROR4,
error5: &ERROR5.
Concerning task: <task_number>.

 
Steps To Reproduce:

- Generate PM
- Run the PM set request for supervisor
- Check the output file
=> See Error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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