Customer Form, Address Issue: An Account Site Address Used in Multiple Operating Units (OU) is Inactivated Across all OUs When the Address is Inactivated in One OU (Doc ID 861492.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

An Address that is shared between two different Operating Units (OU) at the Account Site level is inactivated/removed across all OUs, if users remove it from one of the OUs.

Steps to Reproduce:

1. Responsibilty: System Administrator
   Navigation: Control > Profile Options
   
   Set the profile option MO: Security Profile so that a responsibility can view two or more operating units.
   
   
2. Responsibility: Receivables Manager
   Navigation: Customers > Customers
   
   Query for a customer that has same address in two different operating units.
   Click on Account Details icon.
   
   
3. Under Account Sites region, the following addresses are shown, for example:
   
   Address                          Operating Unit
   -------------------------------- ---------------
   774 Echo Drive, Ottawa           RCPSC-OU
   774 Echo Drive, Ottawa           CSTM-OU
   120 Bronson, Ottawa              CST-OU
   123 Victoria Street, Ottawa      CSIM-OU
   
   
4. Click on Remove to delete the first row: 774 Echo Drive, Ottawa RCPSC-OU
5. Click Yes to the Warning: Are you sure you want to remove this address?
6. Click Apply button.
7. Both the RCPSC-OU and CSTM-OU Operating Units addresses are inactivated.

Changes

Cause

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