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iStore Errors Out When Attempting to Place an Order ('ORA-06508: PL/SQL: could not find program unit being called in Package ONT_HEADER_Def_Hdlr ') (Doc ID 862038.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 11.5.10.0 and later
Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to place an order via iStore, the following error occurs:

Error messages from Order Management
ORA-06508: PL/SQL: could not find program unit being called in Package ONT_HEADER_Def_Hdlr
Procedure Default_Record: PAYMENT_TERM_ID 1
There is an error in order submission.

 

The last part of the error can be different, for example,
       ... Default_Record: SHIP_FROM_ORG_ID 1



-- Steps To Reproduce:
Try to place an order in iStore

Changes

One ore more defaulting rules were created, deleted, or updated.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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