Transaction Workbench Amount Due on Credit Memo Is Incorrect Balance (Doc ID 863504.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Receivables - Version: 11.5.10.2 to 11.5.10.3 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.
ARXTWMAI - Credit Transactions

Symptoms

Credit memo balance due is not correct when created through Actions-> Credit Transaction for Invoice with open receivable unchecked.

-- Steps To Reproduce:
  1. Create an invoice transaction type with open receivables unchecked.
  2. Create a credit memo transaction type with open receivables unchecked.
  3. Create an invoice with $1000
  4. Create the credit memo through actions-> credit transactions
  5. The invoice amount balance due does not change and also the credit memo balance is $1000
whereas since the invoice is fully applied the invoice and credit memo amount should be 0

Cause

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