Why Does The Problem Type LOV Not Map To Request Type When Creating A Service Request? Email Center ONLY.

(Doc ID 863552.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.
Information in this document applies to any platform.

Goal

With Problem Code mapping implemented, why is the Problem Types LOV not restricted to valid Request Types when creating a Service Request in Email Center?


Solution

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