Unable To Process Prepayment Orders Due To Document Sequence Error (Doc ID 864726.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
*** Checked for relevance on 31-Mar-2015 ***


Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
When attempting to process Internal Sales Orders with prepayment, order goes on Epayment Failure
Hold, orders are in AWAITING_SHIPPING, and the following error occurs:

ERROR
Epayment Failure Hold, hold_type: EPAYMENT

Document Sequence does not exist for the current document even though profile option
Sequential Numbering is set to Always Used.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Order Organizer > Enter and Process an Order with Receipt Method as Prepayment using OM Payments window
3. Receive Message below and a Payment Hold is applied:
Document Sequence does not exist for the current document even though profile option Sequential Numbering is set to Always Used.

Cause

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