Unable To Process Prepayment Orders Due To Document Sequence Error
Last updated on JUNE 28, 2017
Applies to:Oracle Order Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
*** Checked for relevance on 31-Mar-2015 ***
-- Problem Statement:
On 126.96.36.199 in Production:
When attempting to process Internal Sales Orders with prepayment, order goes on Epayment Failure
Hold, orders are in AWAITING_SHIPPING, and the following error occurs:
Epayment Failure Hold, hold_type: EPAYMENT
Document Sequence does not exist for the current document even though profile option
Sequential Numbering is set to Always Used.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Order Organizer > Enter and Process an Order with Receipt Method as Prepayment using OM Payments window
3. Receive Message below and a Payment Hold is applied:
Document Sequence does not exist for the current document even though profile option Sequential Numbering is set to Always Used.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms