Order Has Multiple Lines With Multiple Services Per Line; How to Create One Contract for Each Line (Doc ID 865633.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance on 08-Mar-2015***
FORM:OEXOEORD.FMB - Sales Orders


Goal

Create a sales order for which multiple products are shipped. Multiple service lines are created for each of the products.  How can the order be created so that all of the services for order line 1 appear in one contract and all services for order line 2 appear in a second contract?

Steps to reproduce:

1. Create order line 1 for a serviceable product.
2. Create a line for a service.
- Open the Services tab and then enter these values:
Service Reference Type = Order
Service Order Type = Order Type for the current sales order
Service Ref Order Number = current order number
Service Ref Line Number = 1
Service Ref Shipment Number = 1
Service Duration = desired value
Service Period = desired value
- Save the entry. The line number becomes 1.1...1.
3. Create a line for a service for the second product.
- Open the Services tab and then enter the same values that were entered in step 2.
- Save the entry. The line number becomes 1.1...2.
4. Create another line for a serviceable product.
5. Create a line for a service for the second product.
- Open the Services tab and then enter these values:
Service Reference Type = Order
Service Order Type = Order Type for the current sales order
Service Ref Order Number = current order number
Service Ref Line Number = 2
Service Ref Shipment Number = 1
Service Duration = desired value
Service Period = desired value
- Save the entry. The line number becomes 2.1...1.
6. Create a line for a second service for this product.
- Open the Services tab and then enter the same values that were entered in step 5.
- Save the entry. The line number becomes 2.1...2.

What can be done to make sure that one contract includes all of the services for the first serviceable product and a second contract includes all of the services for the second serviceable product?

Solution

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