My Oracle Support Banner

Refund Issue: Data entered in Address for Refund Attributes is Ignored (Doc ID 866648.1)

Last updated on MARCH 04, 2022

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.


You populate the Refund Attributes for processing a refund. The form accepts the change of address however on Save the address update is ignored. Refund address is not preserved in Attributes after submission while doing a Receipt Refund

Steps To Reproduce:
Responsibility: Receivables Manager
Navigation: Receipts > Receipts

  1. Create a Receipt
  2. Click Apply
  3. In the Apply To field,enter 'Refund'
  4. Click the Refund Attributes Button & Modify the Customer Address & Save
  5. Re-query the receipt to review the Refund attributes and note that the Customer Address is not updated



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.