Refund Issue: Data entered in Address for Refund Attributes is Ignored (Doc ID 866648.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.
ARXRWMAI.fmb
ARXRWAPP.pld


Symptoms

You populate the Refund Attributes for processing a refund. The form accepts the change of address however on Save the address update is ignored. Refund address is not preserved in Attributes after submission while doing a Receipt Refund

Steps To Reproduce:
Responsibility: Receivables Manager
Navigation: Receipts > Receipts

  1. Create a Receipt
  2. Click Apply
  3. In the Apply To field,enter 'Refund'
  4. Click the Refund Attributes Button & Modify the Customer Address & Save
  5. Re-query the receipt to review the Refund attributes and note that the Customer Address is not updated



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms