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RMA Line Is Stuck In Status "Awaiting Return" (OPM environment) (Doc ID 866933.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Process Manufacturing Logistics - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 02-SEP-2014***


Goal

We have the problem where an RMA Line has been Delivered, but the
RMA Line Status is not changing from " Awaiting Return" to "Returned".

We tried to run the standard script 'ontd0018.sql' as indicated
by MetaLink <Note 378221.1> ("DATAFIX: RMA LINE STUCK IN "AWAITING_RETURN"
OR "AWAITING_RETURN_DISPOSITION") but this does not work in a Process
Manufacturing (OPM) environment.


Solution

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