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Service: Warning Messages In Charges Autosubmission Concurrent Program Log Due To 'Exclude if Manually Overridden' Restriction (Doc ID 868713.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Problem Statement

When attempting to run Charges AutoSubmission Concurrent program, the following error occurs:

Service Request Number:3336
Charge line amount 0 meets the 'Exclude if Manually Overridden' restriction.
Restriction: EXCLUDE_IF_MANUALLY_OVERRIDDEN &CURRENCY.


Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Field Service Manager(R)->Other->Reports->single request->Charges AutoSubmission Concurrent Program

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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