Unable To Create Visit Work Package .. getting java.lang.NullPointerException error (Doc ID 869095.1)

Last updated on JULY 26, 2021

Applies to:

Symptoms

When attempting to create a maintenance Visit record from the Planning Module in CMRO, the following error appears:

Error: java.lang.NullPointerException

Steps :
1. Navigate to the Create Visit page.
2. The Search Visit page appears.
3. Select your search criteria and choose Create to launch the Create Visit page.
4. Select information in the following fields:

• Visit Name
• Visit Type
• Item
• Unit: The unit configuration
• Service Request
• Category
• Serial Number
• Organization
• Department
• Start Date
• Description
• Priority: A value that defines the priority assigned to a visit. For example, High, Medium, and Low, or 1,2, and 3, respectively. Visit priority values should be the same as currently used by WIP and defined by the lookup WIP_EAM_ACTIVITY_PRIORITY.
• Project Template
To create a single visit record for multiple units and/or tracked items, leave the Unit field blank. When a unit is selected, the visit record is created only for that unit.
When no unit or item instance is specified at the visit header level, a master work order is created without any item or serial number definition.

5. Select Apply to save your work and display the Update Visit page. Getting error instead.

Changes

Cause

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