Unable To View Service Requests Using Custom Responsibility Getting "No data found with this Search Criteria." error (Doc ID 870333.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 31-Dec-2012***

Goal

When attempting to view Service Requests from a new responsibility the following error occurs. The same Service Requests can be viewed without error using another responsibility with the same menu.

ERROR
-----------------------
'No data found with this Search Criteria.'

Solution

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