My Oracle Support Banner

Unable To View Service Requests Using Custom Responsibility Getting "No data found with this Search Criteria." error (Doc ID 870333.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 31-Dec-2012***

Goal

When attempting to view Service Requests from a new responsibility the following error occurs. The same Service Requests can be viewed without error using another responsibility with the same menu.

ERROR
-----------------------
'No data found with this Search Criteria.'

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.