Cannot Match Credit Memo Against Invoice In Invoice Workbench (Doc ID 870592.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Payables - Version 12.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Entering a Credit Memo but when I select "Invoice" in the Match Action LOV, the Match button greys out.


STEPS
The issue can be reproduced at will with the following steps:
1) Enter, validate and approve invoice
2) Enter Credit Memo...select Invoice in Match Action field.
3) when I select "Invoice" in the Match Action LOV, the Match button is greyed out.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot match credit memos or debit memos


Cause

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