R12:AP: Cannot Match Credit Memo Against Invoice In Invoice Workbench
(Doc ID 870592.1)
Last updated on FEBRUARY 04, 2025
Applies to:
Oracle Payables - Version 12.0.0 and laterInformation in this document applies to any platform.
This problem can occur on any platform.
Symptoms
Entering a Credit Memo but when I select "Invoice" in the Match Action LOV, the Match button greys out.
STEPS
The issue can be reproduced at will with the following steps:
1) Enter, validate and approve invoice
2) Enter Credit Memo...select Invoice in Match Action field.
3) when select "Invoice" in the Match Action LOV, the Match button is greyed out.
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot match credit memos or debit memos
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |