My Oracle Support Banner

Unable To Enter Transaction Due to Performance Issue for Specific Customers Only (Doc ID 870792.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
ARXTWMAI - Transactions
ARTUVALB.pls


Symptoms

On Transactions Workbench form performance issue is seen while selecting a Customer. 

TKPROF file, shows the following most expensive sql:

SELECT 'Y'
FROM
HZ_CUST_ACCOUNTS CUST_ACCT WHERE CUST_ACCT.CUST_ACCOUNT_ID = :B2 AND (
CUST_ACCT.CUST_ACCOUNT_ID = :B1 OR ( CUST_ACCT.STATUS = 'A' ) ) AND EXISTS
( SELECT 'X' FROM HZ_CUST_ACCT_RELATE CR WHERE CR.RELATED_CUST_ACCOUNT_ID =
:B3 AND CR.STATUS = 'A' AND CR.BILL_TO_FLAG = 'Y' AND
CUST_ACCT.CUST_ACCOUNT_ID = CR.CUST_ACCOUNT_ID UNION SELECT 'X' FROM DUAL
WHERE CUST_ACCT.CUST_ACCOUNT_ID =TO_NUMBER(:B1 ) UNION SELECT 'X' FROM DUAL
WHERE CUST_ACCT.CUST_ACCOUNT_ID =TO_NUMBER(:B3 ) UNION SELECT 'X' FROM
AR_PAYING_RELATIONSHIPS_V REL, HZ_CUST_ACCOUNTS ACC WHERE REL.PARTY_ID =
ACC.PARTY_ID AND REL.RELATED_CUST_ACCOUNT_ID = :B3 AND :B4 BETWEEN
EFFECTIVE_START_DATE AND EFFECTIVE_END_DATE AND CUST_ACCT.CUST_ACCOUNT_ID =
ACC.CUST_ACCOUNT_ID )

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.