Instance Cannot Be Expired.There Are Open Service Requests Associated
(Doc ID 871972.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Installed Base - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
When attempting to expire an instance within the Installed Base interface the following error occurs:
"This Instance cannot be expired. There are Open Service Requests associated with it".
Or the following Message results: ERROR CSI:CSI_IB_HAS_OPEN_SR
Unable to expire the instance for this reason.
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