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Instance Cannot Be Expired.There Are Open Service Requests Associated (Doc ID 871972.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to expire an instance within the Installed Base interface the following error occurs:

"This Instance cannot be expired. There are Open Service Requests associated with it".

Or the following Message results:  ERROR CSI:CSI_IB_HAS_OPEN_SR

Business Impact:
Unable to expire the instance for this reason.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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