Customer Item Number Has Invalid Cross Reference (Doc ID 872920.1)

Last updated on DECEMBER 19, 2016

Applies to:

Oracle Release Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Feb-2014***
***Checked for relevance on 19-Dec-2016***

Symptoms

Problem Statement:
On 12.0.6 in Production:
When attempting to Can not process EDI inbound data, the Sales order is neither
specified on schedule nor setup at the Ship From/Ship To Terms level or
Ship From/Customer Item Terms level.

Receiving Error: Customer Item Number AH108801 has invalid cross reference.

Observation:
The above is the example. Lots of Item number have invalid cross reference.
But all those cross references are showing. Some Item numbers are OK.
The error only occurs on certain part numbers.

ERROR
Customer Item Number AH108801 has invalid cross reference.
 
Steps To Reproduce:
1. Responsibility: Order Management Super User
2. These transactions are 830, 862 and 850.
3. Certain parts have invalid cross reference even those cross references set up on item master.
 
 

Changes

Upgraded from Release 11.5.9 to Release 12.0.6

Cause

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