Service Request Error: CS_Charge_Create_Order_PVT Procedure Submit_Order .. ORA-06508 PL/SQL: could not find program unit being called

(Doc ID 873342.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.


When attempting to create an order via Service Request > Charges tab, an error occurs.


Submit order failed. CS_Charge_Create_Order_PVT Procedure Submit_Order
ORA-06508: PL/SQL: could not find program unit being called


(R) Customer Support
(N) Service Requests > Create Service Request

 - Navigate to the Charges tab
 - Enter all the information
 - Submit Order

=> Error results




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