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Receipts Workbench Issue: Mouse Navigation on Receipts Form or Refund Attributes Window Does Not Work; Need to Use Keyboard Tab Key to Navigate (Doc ID 873720.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Receivables - Version 12.1 and later
Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


1. When using the mouse to navigate from one field to another field in Receipts Workbench (ARXRWMAI), the cursor will not move to the desired field. Users have to use the Tab key to move across fields in the form.
Mouse Click does not Work.

2. When querying a receipt and trying to refund it, below error appears:

No receipt method is setup for this payee. Please select a receipt method in the refund attributes window or setup a receipt method defaulting rule for Receivables in Oracle Payments. 

Application does not allow to navigate to Refund Method in Refund attributes window.




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