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Loaded Distance Field Shows Total Distance and Unloaded Distance Shows as Blank in Dispatch Board/Shipment Screen Sets (Doc ID 874172.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Transportation Management - Version 6.0 to 6.0.3 [Release 6]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:

The loaded and unloaded distance in the Dispatch Board is not showing as expected. The loaded distance on the Dispatch Board is expected to show the distance between Pickup and Delivery and the unloaded distance to show the empty miles which is between the NFR distance and Pickup once the driver is assigned.

-- Steps To Reproduce:

1. Log into OTM
2. Go to Fleet and Asset Management --> Dispatch Board
3. Look up a shipment which has an NFR stop
4. Scroll over - see that loaded distance shows the total miles on the shipment between all stops and unloaded distance is blank
5. Right click the shipment click "View"
6. Scroll to the stops section
7. See that the distance between stop 1 (NFR) and 2 (P) is x miles (which is expected to show as unloaded distance on the dispatch board)
8. See that the distance between stop 2 (P) and 3 (D) is x miles (which should show as loaded distance on the dispatch board)

Cause

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In this Document
Symptoms
Cause
Solution
References


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