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Error:"Please Clear the Tax Exemption Number Field" While Updating or Copying Migrated 11.5.9 (Tax Exempt) Sales Orders in R12 (Doc ID 874232.1)

Last updated on DECEMBER 12, 2023

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

Whenever user trying to copy or update migrated order(s) from 11i to R12, a validation
error message or /processing message is shown as below

Error Message

"Please clear the Tax Exemption Number Field. It can be specified only if the Tax Handling is Exempt."

Steps


1. Order Management Super User>Orders and Returns>Sales Orders
2. Query migrated (11i) sales order to copy
3. Actions>Copy
4. Enter order type in change order type to:XXXXX
5. Click OK
6. Receive process message: "Please clear the Tax Exemption Number Field. It can be specified only if the Tax Handling is Exempt."

OR


1. Order Management Super User>Orders and Returns>Sales Orders
2. Query migrated (11i) sales order to update
3. Update any information on sSales order line
4. Save
5. Receive error message: "Please clear the Tax Exemption Number Field. It can be specified only if the Tax Handling is Exempt."

Cause

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In this Document
Symptoms
Cause
Solution
References

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