Retropay Enhanced Process Errors: ORA-01422: exact fetch returns more than requested number of rows (Doc ID 874344.1)

Last updated on JANUARY 05, 2017

Applies to:

Oracle Payroll - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When attempting to execute RetroPay (Enhanced) the following error occurs for few employees:


Error:
Error ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "APPS.PAY_RETRO_PKG", line 517
ORA-01403: no data found
ORA-06512: at line 1
has occurred in table pay_retro_pkg.get_retro_element at location 4506



Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1. Login to the HRMS Manager Responsibility
  2. Run the Retro-notifications report to pick up the retro changes.
  3. Run the Retropay Enhanced process for the payroll.
  4. The errors can be seen in the log file.

Cause

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