Customer Acceptance Fields In Sales Line Not Populated With Revenue Contingencies (Doc ID 875090.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.0.6 and later
Information in this document applies to any platform.
OEXUACCS.pls
OEXUACCB.pls
OEXULINS.pls
***Checked for relevance on 26-Dec-2013***
OEXULINB.pls
***Checked for relevance on 26-Dec-2013***

Symptoms

-- Problem Statement:
On 12.0.6 in Production:
Find Customer Acceptance Fields (like Acceptance Name, Acceptance Expire Events, Acceptance Expire Days, Acceptance Type etc.) are not populated for the order line with the Revenue Contingencies

EXPECTED BEHAVIOR
Expect to see the Acceptance Fields to populate in Order Management after setting up the Revenue
Contingency Definition.

-- Steps To Reproduce:
1. Create a Revenue Contingency.
Responsibility: Oracle Revenue Management
Navigate: Update Rule > created a Revenue Contingency (copied from Pre-billing Acceptance),
where removal event is "Invoicing" and Event Attribute is "Transaction Date" and days added to
Event Attribute is "1".

2. Attach it to specific customer Ship-to
This Event is attached to a specific Customer Ship-To.
Enabled OM parameter "Enable Fulfillment Acceptance = Yes".


3. Create a Sales Order for this Ship-to
Responsibility: Order Management Super User
Navigate: Orders Workbench > Order Organizer > Create the Order with this customer ship-to

4. Go to Other Region on Sales Order Lines.

5. Query for the "Acceptance" Fields (like Acceptance Name, Acceptance Expire Events, Acceptance Expire Days, Acceptance Type etc.)

6. Check, if the value populated refers to the Contingency.
Notice, the fields are not populated with any reference to the Contingency. The fields also remain
in "Read-only" mode.

-- Business Impact:
Due to this issue, users cannot view the Revenue Contingency Acceptance fields in Order Management.

Cause

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