Advanced Collections: Need Ability To Exclude Disputed And Promised Items From Collections Dunning
(Doc ID 875573.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Advanced Collections - Version 220.127.116.11 and later
Information in this document applies to any platform.
Collections Module Collection Letters -- there should be an option to exclude transactions from Collection Letters that have an open dispute associated with them.
Collections Module Collection Letters - there should be an option to exclude transactions from Collection Letters that have a Collectible Promise associated with them.
It is common business practice not to actively collect on transactions that have open disputes recorded against them until the dispute has been resolved.
There should be an option, similar to what is available in the AR module today, that allows the option to include or exclude disputed invoices from a Collection Letter.
This same logic applies to invoices that have a Collectible promise associated with them.
If the customer has provided a committed pay date for the invoice, that invoice should not to appear on a Collection Letter. This is a customer relationship issue.
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